# Contact Us | Batu Caves Tours

> Contact Batu Caves Tours: hotline 012-948 7050, WhatsApp +60 12-364 8050, email hi@batucavestours.com. We answer 9:00 AM to 11:00 PM daily.

URL: https://batucavestours.com/contact/

# Talk to the people running the tour

Ask us anything before you book, including whether you need us at all. We answer between 9:00 AM and 11:00 PM Malaysian time, every day.

## How to reach us

-   call Hotline 012-948 7050 Fastest for same-week bookings
    
    [tel:+60129487050 →](tel:+60129487050)
    
-   chat WhatsApp +60123648050 Best for questions before you book
    
    [https://wa.me/60123648050?text=Hi%2C%20I%27d%20like%20to%20ask%20about%20your%20Batu%20Caves%20tours. →](https://wa.me/60123648050?text=Hi%2C%20I%27d%20like%20to%20ask%20about%20your%20Batu%20Caves%20tours.)
    
-   mail Email hi@batucavestours.com For itineraries, invoices and group quotes
    
    [mailto:hi@batucavestours.com →](mailto:hi@batucavestours.com)
    

### Booking & enquiry hours

Booking and enquiries 9:00 AM - 11:00 PM MYT, Monday to Sunday

### Our registered office

Exotic Asia Holidays Travel & Tours Sdn Bhd  
10-1-1 Queens Avenue, Jalan Bayam  
55100 Cheras  
Kuala Lumpur, Malaysia

This is our company office, not a shopfront and not the attraction. Batu Caves itself is at Batu Caves, Gombak, 68100 Selangor, 13 km north of Kuala Lumpur city centre.

## Send us an enquiry

Tell us your dates, group size and hotel. We will come back with availability, the pickup arrangement that applies to you, and an honest view on whether a tour is the right call.

### Thanks, we got your message.

We reply between 9:00 AM and 11:00 PM daily, usually within a few hours.

## Booking questions

How many steps are there, and is there a lift? expand\_more

There are 272 steps up to Temple Cave, with no lift, ramp or alternative route. They're steep but have landings to rest on, so assess your group's mobility honestly before booking.

Where do you offer hotel pickup? expand\_more

Complimentary hotel pickup is included within 10 km of the Petronas Twin Towers, covering KLCC, Bukit Bintang, Chow Kit, Bangsar, Mid Valley and KL Sentral. Areas beyond that radius (Petaling Jaya, Subang Jaya, Shah Alam, Ampang, Cheras) are served on surcharge, or you meet at Corus Hotel Kuala Lumpur.

How do I book and what happens after? expand\_more

Book and pay online through Bokun and you'll get an immediate email voucher. Your driver's WhatsApp contact is sent the day before departure. Wait in your hotel lobby 10 minutes before the scheduled time.

What's your cancellation policy? expand\_more

Full refund when you cancel at least 2 days before departure. Verify the exact terms for your specific product at checkout.