# Privacy Policy | Batu Caves Tours

> How Batu Caves Tours, a brand of Exotic Asia Holidays Travel & Tours Sdn Bhd, collects, uses and protects your personal information.

URL: https://batucavestours.com/privacy/

# Privacy Policy

Last updated: 29 August 2026

This policy covers **Batu Caves Tours**, a brand of Exotic Asia Holidays Travel & Tours Sdn Bhd (company registration 898289M), referred to below as "we", "us" and "our". It explains what personal information we collect through this website, why we collect it, and what we do with it.

## 1\. Information we collect

We collect information you give us directly, which is limited to:

-   Your name and contact details (email address, phone or WhatsApp number)
-   Enquiry details you choose to send us: travel dates, group size, hotel, tour interest
-   Correspondence between you and us by email, phone, WhatsApp or the enquiry form
-   Basic technical data your browser sends, such as pages visited and approximate region

We do not take payment on this website. Tour bookings are completed on our booking provider Bokun, which handles your payment details under its own terms and privacy policy. We never see or store your full card details.

## 2\. How we use your information

-   To answer your enquiry and confirm availability, pricing and pickup arrangements
-   To operate a booking you have made, including sending your driver's contact details
-   To keep records required of a licensed tour operator in Malaysia
-   To improve how this website works and what it explains

We do not send marketing messages unless you ask us to, and we do not sell your information to anyone.

## 3\. Who we share information with

We share information only where it is needed to deliver the service you asked for:

-   Our guides and drivers, who receive the details needed for your pickup and tour
-   Bokun, our booking and payment provider, for bookings you make
-   Our lead-capture provider, which passes enquiry-form submissions to us by email
-   Professional advisers or authorities, where the law requires it

## 4\. How long we keep it

Enquiries that do not become bookings are kept while they are useful to answer follow-up questions, then deleted. Booking records are kept for as long as we are required to hold operating and accounting records.

## 5\. Security

We apply reasonable technical and organisational measures to protect the information we hold. No transmission over the internet is completely secure, so we ask you not to send sensitive documents by unencrypted email.

## 6\. Your rights

You can ask us to:

-   Tell you what personal information we hold about you
-   Correct anything that is wrong or out of date
-   Delete your information, where we are not required to keep it
-   Stop contacting you, other than about a booking you have already made

Email 

hi@batucavestours.com

[mailto:hi@batucavestours.com →](mailto:hi@batucavestours.com)

 and we will respond.

## 7\. Cookies and analytics

This site uses cookies only where they are needed for the site to function or to understand how pages are used in aggregate. You can block or delete cookies in your browser settings. Embedded content, such as the Bokun booking panel and Google Maps, may set its own cookies under the provider's policy.

## 8\. Links to other sites

We link to our sister site mytravellane.com and to third-party services such as Google and Bokun. This policy does not cover those sites, and we are not responsible for how they handle your information.

## 9\. Changes to this policy

We update this page when our practices change. The date at the top shows when it was last revised.

## 10\. Contact us

-   Email: 
    
    hi@batucavestours.com
    
    [mailto:hi@batucavestours.com →](mailto:hi@batucavestours.com)
    
-   Phone: 
    
    012-948 7050
    
    [tel:+60129487050 →](tel:+60129487050)
    
-   WhatsApp: +60123648050
-   Address: 10-1-1 Queens Avenue, Jalan Bayam, 55100 Cheras, Kuala Lumpur, Malaysia